CYB Policies

The Basics

  • We have a strict no late-entry policy. Please arrive 15 minutes before the start time of class. The Cycle and Yoga studio rooms are dark – you don’t want to get lost in there! Barre and Build require lots of props - you'll want to be all set up before class starts.
  • Please note, if you have not checked-in 2 minutes prior to class start time, your spot will be given to another student on the waitlist.
  • Our classes range from 45-60 minutes. Always check the schedule.
  • The yoga room is heated, using infrared heating technology and gets to between 85-95 degrees.
  • Please leave your cell phone out of our studio space. Selfies can be taken after class!
  • You must be age 15 or older to practice at our studio.
  • Yoga mats, shoes, hand towels and Grip towels are available to rent so you can travel light.
  • Our studios only accept credit/debit cards. We do not accept cash payments.

BOOKING & 
PRE-BOOKING

  • Pre-Booking can be done 2 days (48 hours) prior to the class.

Late policy

  • We do not allow late entry to any classes or workshops for safety reasons.
  • NO exceptions will be made.

cancellations

Single class, class packages and unlimited memberships

  • You must cancel your class 6 hours or more prior to class start time in order to un-reserve your spot and return it to your account.
  • Once your spot is canceled it is bookable for others and if you are a class card holder the class will be returned to your account for use at a future date.
  • If you late-cancel less than 6 hours prior to class start time, members will be charged $10 and class card holders will lose a session.
  • All late-cancel fees will automatically be charged to your credit card on file.

no-shows

  • SINGLE CLASS & CLASS PACKAGES: if you do not show up to class and do not cancel, your class will still be deducted from your account.
  • MEMBERSHIPS: If you do not show up to class this is considered a No-Show. You will be charged $15. All no show fees will automatically be charged to your credit card on file.
  • WORKSHOPS & RETREATS: You must cancel within 24 hours or more to receive credit for another workshop. If you cancel with less than 24 hours notice, the cost of the workshop or retreat will be deducted from your account.

RETURN & REFUND POLIcY

  • We do NOT offer refunds on any Single Classes, Class Packages, Unlimited Memberships, Workshops or apparel and merchandise.
  • We do NOT offer extensions on Single Classes, Class Packages or Unlimited Memberships.

TRANSFER

  • All Class Packages, Unlimited Memberships, and Workshops are non-transferable.
  • All class credits must be used by the original purchasing client.
  • All Class Packages, Unlimited Memberships, and Workshops may not to be shared with any other student, client or member.

Memberships

  • Contracts are billed on a monthly recurring basis.
  • Contracts have a 3 month commitment for Prime and Excel and a 6 month commitment for Elite.
  • To cancel your membership or skip a month, a 7-day notice is required. Email info@cybstudios.com to cancel or skip.
  • Memberships begin on date you take your first class after you purchase.
  • If you have questions, email info@cybstudios.com.

LOST & FOUND

  • If it is lost CYB is not responsible and if it is Found we are happy to be your hero! CYB will hold Lost and Found items for one month before donating.
  • Please email the studio directly and info@cybstudios.com for any items you may have left behind,

Power off to power up

  • Please no electronics in the studio room.